Policies and procedures are an essential component of any organization. Policies address important issues, such as what constitutes acceptable behavior by employees. Procedures, on the other hand, clearly define a sequence of steps to be followed in a consistent manner, such as how the organization will respond to any policy violations. Utilizing both policies and procedures during decision-making ensures that employers are consistent in their decisions. The following case studies demonstrate how an organization can succeed or fail to act in accordance with their policies and procedures, and the significant impact this has upon an organization.